Resources

Frequently Asked Questions

A: From the latest in LED to tried-and-true traditional technologies, we’re proud to offer a broad spectrum of architectural and specialty lighting options including task lighting, linear lighting, general area lighting, landscape lighting, decorative lighting and more. You can browse our entire line of products here.

A: We do not sell to the general public. Our products are available through a national network of sales representatives and distributors. If you’re interested in a specific product, please feel free to reach out to our customer care team who will connect you as appropriate.

(If you’re a distributor interested in carrying our products, please contact our VP of Business Development, Ian Smith at ian@magiclite.com.)

A: We ship daily from our warehouse in Burlington, Ontario. Many of our distributors also stock products and ship directly.

A: You bet. Our knowledgeable customer care team are available to answer any questions you may have about Magic Lite products between the hours of 8am and 5pm Eastern Time, from Monday to Friday. Click here to reach them.

A: Our LED products are under warranty for a period of two to five years.  Traditional incandescent products are covered by a one-year warranty. In the event of a defect in material or workmanship, we will repair or replace your lighting system under the conditions of warranty. Full details about our warranty can be found here.

If you have an issue with a product, please call or email us to obtain a return goods authorization number.

A: We are pleased to offer a 365-day return policy that allows stocking distributors to return any current stock item within one year of purchase, subject to a 50% restocking fee. This fee, however, will be waived so long as a new stock order of equal or greater value is placed at the same time – with no catches or exceptions.

Returned product must be in original packaging and re-salable condition. If you have any questions about our return policy, please feel free to contact us.

A: No, we welcome orders of any size/value.

A: Magic Lite offers prepaid freight for minimum $500 orders for shipments within Ontario and minimum $1250 for shipments within the rest of Canada.

A: Call our customer care team for shipping updates and tracking number(s) when your order(s) leave our warehouse.

A: No, Magic Lite does not have a showroom. You can browse all our products online or contact us to request a catalogue. We can also arrange for samples to be sent to you for review or have one of our sales agents visit you.

A: The first step is to fill out a Credit Application. Once completed, we will contact you regarding next steps.

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